Quality Assurance

Quality Standards

CAMG strives to provide housing that meets HUD Housing Quality Standards and to deliver exceptional and supportive housing services. To ensure that we truly understand the changing needs of persons receiving services, we continually gather input from residents, their families, legal guardians and the community.

This information is obtained in a variety of ways:

Annual Surveys
Tenant Advisory Committee (TAC)
Local Quality Improvement Committee (LQIC)

Quality meetings are held monthly by management staff to identify and implement opportunities for improvement in care.

Surveys

Annual surveys provide general information about service accessibility, staff performance, resident choice, and satisfaction with the overall level of service.

Tenant Advisory Committee (TAC)

The TAC is a team of residents and staff that meets at least bi-monthly to discuss improving housing and service quality. This team also reviews proposed changes in our housing and supportive services program to continuously meet the needs of our residents. Recommendations for changes are reviewed with the Director of Housing.

Local Quality Improvement Committee (LQIC)

The LQIC is comprised of residents, family, community providers and staff. This committee evaluates performance data, client rights protections and adherence to policies, procedures and national accreditation standards. Recommendations for improvement go directly to the executive quality improvement committee for review and response, and are reported to the Board of Directors quarterly.

We collect personal information directly from you for the reasons that are discussed in our Notice of Privacy Practices. We may be required to collect some personal information by law or by organizations that give us money to operate this program. Other personal information that we collect is important to run our programs, to improve services for homeless persons, and to better understand the needs of homeless persons. We only collect information that we consider to be appropriate.

The collection and use of all personal information is guided by strict standards of confidentiality. A copy of our Notice of Privacy Practices is available to all Clients upon request

We will not deny client services based on inability to pay or an individual’s race, color, sex, national origin, disability, religion or sexual orientation. Your privacy is important to us and will be protected.